3SC Supply Chain

contact@3scsupplychain.com
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Welcome to Our Privacy Commitment

At 3SC Supply Chain, we prioritize your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard data when you visit our website, 3scsupplychain.com, engage with our supply chain analytics and execution solutions, or interact with our services. This policy applies to all users, including visitors, partners, and clients, and complies with global data protection laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). It complements our Cookies Policy and aims to be clear and accessible. For questions or to exercise your rights, contact us at contact@3scsupplychain.com. By using our website or services, you agree to the practices described below.

Personal Information We Collect

We collect personal information to deliver our services, enhance user experiences, and refine our offerings. The types of data we collect depend on your interaction with us:

  • Information You Provide: When you register for webinars, request demos, or contact us, you may share your name, email address, company name, job title, or phone number. For instance, submitting a form for our Demand & Forecasting Tool demo requires contact details for follow-up.
  • Automatically Collected Data: As you browse our website, we gather data through cookies and similar technologies, including IP addresses, browser types, device details, pages visited, and time spent on our site. This helps us optimize content, such as our Logistics & Transportation Analytics System pages. See our Cookies Policy for more information.
  • Third-Party Data: We may receive data from partners, such as event organizers or social media platforms, when you share our content, like a supply chain report on LinkedIn, or sign up for events via our Supply Chain Directory.
  • Service Usage Data: If you use our platforms, like the Warehouse Management System, we collect usage metrics to improve functionality, such as monitoring feature interactions to streamline user workflows.

We collect only the data necessary for our purposes and anonymize it where feasible to protect your privacy.

How We Use Your Information

We use your personal information to provide, maintain, and enhance our services, ensuring a seamless experience. Specific uses include:

  • Service Delivery: Process requests, such as sending you e-books or scheduling demos for our Inventory & Stock Optimization Tool.
  • Website Functionality: Ensure smooth navigation, personalize content, and save preferences, like displaying region-specific webinars.
  • Marketing and Communication: Send newsletters, event invitations, or promotions about our S&OP & Planning Platform, with your consent where required. You can opt out anytime using email unsubscribe links.
  • Analytics and Improvement: Analyze website usage to improve performance, such as optimizing our Real-Time Visibility Dashboard content based on visitor trends.
  • Customer Support: Address inquiries, such as questions about our Supplier Relationship Management Tools, providing timely assistance.
  • Legal Compliance: Fulfill regulatory obligations, like processing GDPR data access requests or CCPA opt-out submissions.

We process data under lawful bases, including consent, contract performance, legitimate interests, or legal obligations, ensuring transparency and accountability.

Sharing Your Information

We share personal information only when necessary, with robust safeguards in place. Recipients may include:

  • Service Providers: Trusted vendors, such as email platforms or analytics tools (e.g., Google Analytics), process data on our behalf to support services, like sending webinar invitations or tracking website performance.
  • Business Partners: Event organizers or co-hosts may receive registration details when you attend our supply chain summits, ensuring smooth coordination.
  • Legal Authorities: We may disclose data to comply with laws, respond to subpoenas, or protect our rights, such as in fraud investigations.
  • Corporate Transactions: In mergers or acquisitions, data may be transferred to new entities, with privacy protections upheld.

We do not sell personal information under CCPA definitions or share it for unrelated purposes. Third-party recipients are bound by data protection agreements, and international transfers use safeguards like Standard Contractual Clauses.

Your Data Protection Rights

You have rights over your personal information, based on your region’s laws (e.g., GDPR, CCPA). These include:

  • Access: Request a copy of your data, such as contact details submitted for our Fleet Management Tools demo.
  • Correction: Update inaccurate information, like correcting your email address in our newsletter list.
  • Deletion: Ask us to remove your data, such as webinar registration details, subject to legal retention requirements.
  • Restriction: Limit data processing, such as pausing marketing emails while we verify your preferences.
  • Portability: Receive your data in a structured format, like exporting event registration details.
  • Objection: Object to processing based on legitimate interests, such as opting out of analytics tracking.
  • Opt-Out of Sales: CCPA users can opt out of data sales, though we do not sell personal information.
  • Withdraw Consent: Revoke consent for non-essential processing, like marketing emails, at any time.

To exercise these rights, contact contact@3scsupplychain.com. We respond within 30 days (GDPR) or 45 days (CCPA), with extensions where permitted. Verification may be required to confirm your identity.

Data Security Measures

We prioritize your personal information’s security, implementing strong measures to prevent unauthorized access, loss, or misuse:

  • Encryption: Sensitive data, like login credentials for our Transportation Management Systems, is encrypted during transmission and storage.
  • Access Controls: Only authorized personnel access personal data, with strict authentication protocols.
  • Regular Audits: We conduct security reviews to identify and address vulnerabilities, ensuring compliance with industry standards.
  • Vendor Oversight: Third-party providers, like cloud storage partners, are vetted for security compliance, with contractual safeguards in place.
  • Incident Response: We maintain a plan to address data breaches, notifying affected users and regulators promptly, as required by GDPR or CCPA.

While we strive to protect your data, no online system is completely secure. We encourage you to use strong passwords and secure devices when accessing our services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, personalize content, and analyze usage. Cookies may collect data like IP addresses or browsing behavior, as detailed in our Cookies Policy. Key points include:

  • Consent: We obtain consent for non-essential cookies via a banner, allowing you to manage preferences.
  • Types: Cookies range from strictly necessary (e.g., enabling form submissions) to advertising (e.g., targeting ads for our Risk Monitoring & Simulation Engine).
  • Opt-Out: You can disable cookies via browser settings or our consent tool, though this may impact functionality.

We use cookies responsibly, ensuring compliance with GDPR and CCPA, and provide clear options for user control.

International Data Transfers

As a global company, 3SC Supply Chain may transfer personal information across borders to deliver services, such as hosting data on secure servers or sharing event details with international partners. We ensure compliance with data protection laws through:

  • Adequacy Decisions: Transfers to countries with equivalent privacy laws, like the EU or Canada, require no additional safeguards.
  • Standard Contractual Clauses: For transfers to other regions, like the US, we use EU-approved clauses to protect data.
  • Binding Corporate Rules: Internal policies govern intra-company transfers, ensuring consistent privacy standards.

You can request details on transfer mechanisms by contacting contact@3scsupplychain.com. We minimize cross-border transfers to reduce risks, prioritizing your data’s security.

Data Retention Periods

We retain personal information only as long as necessary for the purposes outlined in this policy:

  • Service-Related Data: Contact details for demo requests are kept for 12 months post-interaction, unless further engagement occurs.
  • Marketing Data: Newsletter subscriber data is retained until you unsubscribe, with immediate deletion upon request.
  • Analytics Data: Anonymized website usage data may be kept for up to 24 months to track long-term trends.
  • Legal Obligations: Data required for tax or regulatory purposes, like billing records, is retained for up to 7 years, as mandated.

Once retention periods expire, data is securely deleted or anonymized. You can request early deletion, subject to legal requirements, via contact@3scsupplychain.com.

Google Ads and Advertising Compliance

As 3SC Supply Chain uses Google Ads, our data practices align with Google’s advertising policies to ensure transparency and user control:

  • Clear Disclosure: We explain how data supports ads, such as targeting promotions for our Production Scheduling Software.
  • Opt-Out Options: Users can disable personalized ads via our cookie consent tool or Google’s ad settings, ensuring choice.
  • Restricted Data: We do not collect sensitive information (e.g., health, political views) for advertising, complying with Google’s policies.
  • Consent Compliance: In GDPR regions, we obtain explicit consent for ad-related data processing, adhering to Google’s EU User Consent Policy.

These practices ensure our website remains eligible for Google Ads, fostering trust and campaign effectiveness while respecting your privacy.

Children’s Privacy

Our website and services are not designed for individuals under 16. We do not knowingly collect personal information from children. If we discover such data, we delete it immediately. Parents or guardians who believe their child has provided data should contact contact@3scsupplychain.com for prompt resolution. This aligns with GDPR, CCPA, and the Children’s Online Privacy Protection Act (COPPA), ensuring a safe online environment.

Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in laws, technology, or our services. Continued use of our website or services after updates implies acceptance. Check this page regularly for the latest information. For questions about changes, contact contact@3scsupplychain.com.

Contact Us for Privacy Inquiries

We’re here to address your privacy concerns or requests. Reach us at:

  • Email: contact@3scsupplychain.com
  • Website: 3scsupplychain.com/contact

For data rights requests, specify your query, and we’ll respond within GDPR (30 days) or CCPA (45 days) timelines. Verification may be required to confirm your identity. Our team is dedicated to ensuring transparency and trust in our data practices.

Additional Privacy Resources

Explore these resources for more information on your privacy rights:

  • Cookies Policy: https://3scsupplychain.com/cookies/ for details on tracking technologies.
  • GDPR Guidance: Visit the European Commission’s data protection page for EU rights.
  • CCPA Information: Check the California Attorney General’s website for consumer privacy details.
  • Google Ads Opt-Out: Use Google’s ad personalization settings to manage ad preferences.

These resources empower you to make informed decisions, reflecting 3SC Supply Chain’s commitment to privacy and user empowerment.